Servis Pozitif
Customer cards, device/warranty information, quote-workflow and mobile application
provide end-to-end service experience; increase satisfaction with
transparent communication.
Features
Manage end-to-end planning and field processes in real time from a single place; work order assignments, mobile tracking, appointment, maintenance and stock operations are visible. Customer and team notifications are automatic via SMS, WhatsApp and email.
Task & Service Request Management
Receive service requests, assign tasks, track field progress in real time and inform customers via WhatsApp, email or SMS.
Mobile Application & GPS Tracking
Technician tasks, location and status updates in your pocket with Android field application; staff location and GPS tracking are supported.
Customer Management
Add new customers, find with smart filters; view all information on a single page and export data to Excel.
Appointment & Agenda
Manage planning with agenda/appointment module; create work and service records from a single place and assign to personnel.
Maintenance Management
Define maintenance agreements; receive automatic alerts for expired maintenance and carry out periodic work without interruption.
Stock & Warehouse / Device Tracking
Track device and part inventory, stock movements and registration of equipment in the field.
Benefits
Reduce failure risk and delays with real-time tracking and smart planning. Increase customer satisfaction and reduce costs with transparent communication and reports.
Increases Customer Satisfaction
Increases transparency and satisfaction by informing customers via WhatsApp/Email/SMS throughout the process.
Reduces Costs
Provides fast deployment, low operating costs and efficient operations with cloud-based structure and user-friendly interface
Fast Coordination & Transparency
Team performance, workload and status visibility are monitored on a single screen with dashboard and report modules
Reduces Failure Risk & Delays
Service delays decrease and field efficiency increases thanks to real-time task tracking and planning
Servis Pozitif - Technical Service Software
Assign jobs to the nearest technician and track location with GPS on live map. Plan appointment, maintenance and stock processes; automatically inform customers and teams via SMS/WhatsApp/email.
Technical Specifications
Processes are configured without code with flexible workflows, forms and templates. Appointment, SLA and notification rules are adapted to multi-branch/team structure; measurements are displayed instantly on dashboards.
Data Sources & Collection
Data is collected with web panel, Android, IOS mobile application, Online Request and job/service forms; records are regularly sampled.
Location & Field Telemetry
Field operations are monitored with technician location tracking and GPS information; status updates come from mobile.
Cloud Architecture & Accessibility
Cloud-based solution; offers reliable use in different sectors with low cost and easy access.
Modular Structure & Sector Adaptations
Adapted modules are available for different sectors such as automotive, boiler, air conditioning, construction machinery, marina.
Export & Reporting
Export customer and transaction data to Excel (CSV/XLSX); monitor performance with reports.
Quote/PDKS and Additional Modules
Convert approved quotes to jobs with Quote Management; track staff entry-exit from phone with PDKS module
Task Assignment, Mobile Tracking and Customer Notification
Control agenda, maintenance contracts and stock processes from a single place; collect status/photos from the field, measure performance with dashboard and reports.
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